We currently do not accountable for any refund however, we request you to make a parcel opening video as soon as you receive the product. The video should not have any breakage and should be in one shot.
If in the video, any damage found in the product then we would recommend you to immediately inform us and claim your exchange.
The exchange however would be valid for 72 hours after you receive the product.
We are a small business and would appreciate your effort in sending back the damaged product to us. For this effort, you will get a special coupon of flat 20% on your next purchase on entire range of EM
Once we receive the damaged product, then will start the replacement process.